FAQ — Frequently Asked Questions

Frequently Asked Questions

Have a question? We have got you covered. If you cannot find the answer here, email us at cozybeautyco@gmail.com and we will get back to you within 24 hours.

Orders and Shipping

How long does shipping take?

Orders are processed within 1-3 business days. Delivery to the US typically takes 7-15 business days. International orders may take 10-25 business days depending on your location. You will receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders worldwide. No minimum spend required.

Can I track my order?

Absolutely. Once your order ships, you will receive a tracking number by email so you can follow your package in real time.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, email us at cozybeautyco@gmail.com as soon as possible. We will do our best to accommodate your request before the order ships.

Returns and Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all orders. If you are not satisfied for any reason, contact us and we will make it right.

My item arrived damaged. What do I do?

We are so sorry to hear that! Please email us at cozybeautyco@gmail.com with your order number and a photo of the damaged item. We will send a replacement or issue a full refund right away.

How long does a refund take?

Once approved, refunds are processed within 5-10 business days depending on your bank or card provider.

Products

Are your products suitable for sensitive skin?

Yes! Our products are formulated to be gentle and suitable for all skin types, including sensitive skin. If you have a specific allergy or concern, please check the product ingredients list or contact us before purchasing.

Are your products cruelty-free?

We are committed to ethical beauty. All CozyBeautyCo products are cruelty-free and not tested on animals.

What shades are available for the Radiant Foundation?

Our Radiant Foundation is available in 6 shades: Ivory, Sand, Beige, Caramel, Mocha, and Espresso. You can select your shade directly on the product page.

Bundles

How do bundles work?

Our bundles are curated sets of our most popular products sold together at a discounted price. All items in your bundle are shipped together in one package.